Privacy policy

Who we are

Kaulik is a product of Intelligrate Pty Ltd, based in Brisbane, Australia. In this policy, “we” and “us” mean Intelligrate Pty Ltd. You can contact us about privacy at sales@kaulik.com.

What we collect on this website

When you fill in a form (pilot request, demo booking or partner enquiry) we collect what you enter: for example your name, phone number, email, city, country, business type, number of shops or outlets and any message.

If you contact us by email or a chat app, we receive the details you send.

This website does not use advertising or tracking cookies. It remembers the country you choose in your browser’s local storage, which stays on your device.

How we use it

To reply to you, arrange a pilot or demo, and set up and support your service.

We don’t sell your personal information, and we don’t use it for third-party advertising.

Data from the Kaulik service

Kaulik counts services, not people. It does not use face recognition. Video is processed in the shop and is not uploaded; only counts and device health status leave the shop. Short clips are retrieved only when the owner requests one for a disputed count, and are deleted after 7 days.

Bank, UPI and mobile-money statements that owners upload are used only to match payments to sales, and are deleted after 90 days.

Shop owners are responsible for telling their staff that a camera counts services. We provide a notice for this.

Who we share it with

Service providers that help us run the website and service, such as our form-delivery, email and hosting providers. They may only use it to provide their service to us.

Authorities, if the law requires it.

Where it’s stored

Our providers may store and process information in Australia and other countries. We take reasonable steps to make sure it’s protected wherever it’s held.

How long we keep it

We keep enquiry details only as long as we need them to respond, run your pilot or service, and meet legal obligations, then delete them.

Your rights

You can ask to see, correct or delete the personal information we hold about you, or withdraw your consent to being contacted, by emailing sales@kaulik.com. We follow applicable data-protection laws, including Australia’s Privacy Act 1988 and India’s Digital Personal Data Protection Act 2023.

Changes

We may update this policy. The date at the top shows when it last changed.